Return & Refund Policy
Effective Date: [Insert Date]
Website: www.amezaa.com
Business Name: Amezaa
Email: info@amezaa.com
Phone: +91 78400-89899
Thank you for shopping with Amezaa. We take great pride in the quality of our products and want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully to understand how we handle returns, replacements, and refunds.
Eligibility for Returns
- Returns are accepted only for damaged, defective, or incorrect products received.
- Products must be unused, in their original packaging, and accompanied by the invoice.
- Return requests must be raised within 3 days of receiving your order.
Non-Returnable Items
- Products that have been used, altered, or damaged after delivery.
- Personalized or custom-made items.
- Items purchased during clearance sales or promotional offers (unless defective).
Return Process
- To initiate a return, contact us at info@amezaa.com with your order number, reason for return, and clear photos of the item.
- Our support team will review your request and guide you through the return process.
- Once approved, you will be provided with the return shipping details.
Return Shipping
- If the product is found defective or incorrect, Amezaa will bear the return shipping cost.
- For all other cases, the customer is responsible for shipping the item back safely to us.
Inspection and Approval
- After receiving your returned product, our team will inspect it for quality and eligibility.
- Once approved, your refund or replacement will be processed within 5–7 business days.
- If the return does not meet our eligibility criteria, the item will be sent back to you.
Refund Process
- Approved refunds will be issued to the original method of payment used during purchase.
- Please note that bank or payment gateway processing times may affect when the refund reflects in your account.
Order Cancellations
- Orders can be cancelled within 12 hours of placing them, provided they have not yet been processed or shipped.
- Once an order is shipped, it cannot be cancelled or modified.
Damaged or Incorrect Items
- If you receive a damaged or incorrect product, please notify us within 48 hours of delivery.
- Provide clear images of the item and packaging to help us resolve the issue promptly.
Exchange Policy
- Exchanges are available only for defective or wrong items delivered.
- We do not offer exchanges for change of mind or preference.
Contact Us
If you have any questions about our Return & Refund Policy or need help with your order, please reach out to us at:
Amezaa
- Email: info@amezaa.com
- Phone: +91 78400-89899
- Website: www.amezaa.com